Posted by: admin in Automotive,Business,General,Services on October 21st, 2015

My sister can’t say enough good things about Champs Family Automotive. Josh and the rest of the team (ASE Master Certified Technicians) are amazing!!!!! She said she found the best diesel repair Phoenix.

Champs Automotive and Diesel Specialists

My sister is currently in the middle of switching careers and getting her real estate license, which means she is on a very tight budget until she have a steady income again. Her brake lights recently went out. It was clearly electrical because they all went out at the same time.

Josh’s team looked at it and called to inform my sister of the cost which was a bit more than anticipated and not in my budget. She told him that she would need to make the appointment to have it fixed for next week after a check that she is waiting on came in. He asked if she could afford just the parts right now and if so he would fix it now and my sister could pay for labor ($120 an hour) next week. My sister was so incredibly grateful! My sister was a brand new customer and he was willing to let my sister just pay for parts.

Champs Automotive and Diesel Specialists

Unfortunately, he called back to say what he originally thought was the problem wasn’t and the actual part was $320. However, he had done some research and found the part used on eBay for $100, which is what the other part cost. Again my sister was so impressed with his customer service! He had gone out of his way to help my sister find a less expensive alternative. To top it all off he said he would only charge my sister for the original hour of labor he quoted when my sister know that he spent more than two hours working on my sister’s car, likely a lot more than two hours when you include all of the troubleshooting and research he did for my sister.

Champs Automotive and Diesel Specialists

Hands down the most decent mechanic my sister ever met! Hopefully my sister won’t have a need for a mechanic again for a very long time but when she does she said she will definitely be going back to Champ’s Family Automotive! My sister lucked out stumbling across this place!

Champs Automotive and Diesel Specialists

I also tried having my car fixed by Champ’s Family Automotive. Very courteous, professional, good quality work, no bullshit.  Honest technicians are quite hard to find. I needed brake pads replaces on all 4 wheels, I’ve ordered the pads on the internet, just needed them installed.  I called Champ’s Family Automotive and another place (both places near my work, both with good reviews).  The other place quoted me $225, Josh’s – $190.

Went to Champ’s Family Automotive the next day and dropped off my car.  Asked Josh to see if he can get a new set of shims (which were discarded for some reason the last time I had the brake pads changed).  He called me back couple of hours later, got me a very good deal on the shims (I checked around on that too).

Champs Automotive and Diesel Specialists

Picked up my car the same evening, everything is in top order, brakes feel like new – actually better than.  Very pleased overall, will definitely come back for any routine maintenance, and will pass the word on to my friends.

Champs Automotive and Diesel Specialists

P.S. Had another visit today.  Same 5-star experience.  Couldn’t be happier.

Josh called me in a few hours it was a simple diagnostic and repair. He even had the part available, I’ve taken it for years to the dealership and they never have the part. I asked if he could rotate my tires while it was there “of course” he said. I picked it up the next day even though it was ready the same day. Josh explained the work he and his team had done I am still amazed and telling all my friends how quick, easy and inexpensive my repair was. Also he didn’t try and upsell me on future repairs like the dealership used to do, he had me on my way in minutes.

Thanks again, Josh!

Champs Automotive and Diesel Specialists